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For its first store in the United States, Samsung, the South Korean electronics company, took an unconventional route: It refused to sell anything.Having leased 10,000 square feet, or 929 square meters, of astoundingly expensive real estate in midtown Manhattan, it instead encouraged customers to commune with its products — to check e-mail on Samsung computers, watch reality shows on Samsung flat-screen televisions and make long-distance calls on Samsung cellphones.
No shopping, only loitering.
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The era of Experience Shopping is upon us. The new stores are designed to put a piece of merchandise into customers' hands and teach them how to use it.
The assumption is that after all the touching and feeling, customers will be willing to spend more.
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"Everyone comes into a store with a clock ticking in their head," he added. "If you give them enough to forget the clock, they are thrilled. And they buy."
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