ANYBODY who picks up an American magazine next week is likely to find advertisements for the very thing they are holding. “We surf the internet. We swim in magazines” reads one ad, which will soon appear in glossy publications. Another compares the internet to instant coffee, and print to the real thing. “We’re not ready to walk away from the printed product,” explains Ann Moore, the boss of Time Inc. Far from it: even as media outfits develop digital products—Time magazine was one of the first to launch an iPad application—they are striving to improve the look and feel of their old-fashioned physical products.
En un mundo en el que todo el contenido digital está a un click de distancia, las empresas buscan desesperadamente vender "experiencias" únicas y agregar valor. En el caso de la industria de la música, por ejemplo, uno podría pensar que la venta física de CDs es ya asi un capricho. Sin embargo, en muchos países el físico todavía domina el mercado, pero apelando siempre a la diferenciación:
Labels have long put out boxed sets of music by veteran acts. Now they are releasing deluxe editions of new and recent albums, too. Deluxe CDs accounted for 27% of Universal’s sales from its biggest new releases in 2009—up from 20% in the previous year. It reckons that the proportion will keep growing.
El modelo de negocios ideal no existe pero probablemente sea un mix de ambos mundos:
Oddly, honing their old-fashioned physical products may help media firms adapt to technological change. Ideally, says Peter Kreisky, a media consultant, the magazine on the news-stand would become a gateway to a brand that exists profitably on many different platforms, from the iPad to the web. If that seems impossibly idealistic, consider one tech-savvy company that lavishes attention on the look and feel of its physical products, and the places where they are sold. Its name is Apple.